Troubleshooting
Common issues and how to resolve them.
Common Issues
App won't open on macOS
macOS may block apps from unidentified developers.
Solution: Right-click the app and select "Open", or go to System Preferences → Security & Privacy and click "Open Anyway".
Large JSON files are slow
Very large JSON files (>10MB) may cause performance issues.
Solution: Try collapsing nodes you don't need, or reduce the "Max nodes" setting in Preferences.
JSON parsing error
Your JSON may have syntax errors.
Solution: Use a JSON validator to check your JSON. Pandia will show the line number where the error occurred.
URL import fails
The URL may require authentication or have CORS restrictions.
Solution: Try downloading the JSON manually and opening it as a file. For authenticated endpoints, copy the response from your browser's developer tools.
Reset Settings
If Pandia isn't behaving correctly, you can reset all settings to defaults:
- Close Pandia completely
- Delete the configuration folder (see Configuration page for location)
- Restart Pandia
Get Help
Still having issues? We're here to help: